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Quality management is a collection of business processes focused on consistently meeting the customers requirements and enhancing their satisfactionThere are 7 quality management principles:

Customer focus : organisations should keep utmost focus on their customers and should therefore strive to meet and exceed their expectations clause 5.2 of the ISO 9001:2015

Leadership : the leaders of your organisation should strive to create a unity of purpose which will involve its staff towards fully achieving the organisation’s objectives. Clause 5 ISO 9001:2015

Engagement of people : people at all levels are essential and their involvement enables their abilities to be used to the organisations benefit Clause 5.3 9001:2015

Process Approach : ‘ A Desired result is achieved more efficiently when the activities and related resources are managed as a process’ clause 9.3 9001:2015

Improvement : An organisation must determine and select opportunities for improvement and implement any necessary actions to meet customer requirement and enhance customer satisfaction clause 10 of the ISO 9001:2015.

Evidence based decision : evidence based decisions are based on the analysis of data and information clause 7.3,9.1

Relationship management: :an organisation and its suppliers are interdependent therefore a mutually beneficial relationship enhances their ability to create value.

A quality management system helps to coordinate and lead an organisations activities in order to meet customer and regulatory requirements.

At Lizanga Standard Services LTD, we can take you on a step by step journey on how to implement and/or get your organization certified to this internationally acceptable standard of ISO9001:2015. We are here to help you improve the effectiveness and efficiency of your organization on a continuous basis
Join our low COST, HIGH Content Quality management courses today. You can register online at www.lizanga.com or call +234 8033421262, 08161575747.
Next class holds on the 15th to 19th of June 2020.

For enquires call: 08033421262

Edidiong Inyang

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